Trading Terms Battersea Bloem

PRODUCTS

Due to the seasonal availability of flowers, it may be necessary to vary individual stems from those shown or discussed. We reserve the rights to substitute for stems similar in style, quality and value. Where a design includes a sundry item, such as a vase or basket, it may not always be possible to include the exact item as displayed. If such an occasion arises, we will make every effort to replace the item with a suitable alternative. All substitutions and changes are only done as a last resort, and only when the reasons for doing so are reasonable and genuine. 

In the event that we are unable to supply the product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.

Certain flowers may be delivered in bud to ensure longer life.

Some flowers and plants may be harmful or poisonous (lilies in particular can be extremely toxic to cats), if you require further information, please contact us before submitting your order. We cannot be hold responsible for any health reactions arising from our flowers or plants.

PERSONAL INFORMATION

When placing an order for delivery, workshop or event flowers, you shall be required to provide us with your personal details, including email, accurate postcode, together with those of the intended recipient and all necessary payment details. It is your responsibility to ensure that all details are accurate, and we will take no liability for failure to deliver goods due to incorrect details being provided.

We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the EU General Data Protection Regulation (GDPR) (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy. We take seriously the protection of your privacy and confidentiality. Your personal data will not be used for any purpose unintended, and we do not share, or sell, or disclose to a third party, any information we hold on you.

If the basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data. For more information please see the Privacy Policy.

PAYMENTS

We accept payment by most major debit and credit cards. You may also send and pay for flowers over the phone buy calling us at 07883114144.

Prices include V.A.T.

By submitting your payment, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.

We cannot accept payment from customers under the age of eighteen (18) years.

For events and wedding flowers a payment schedule will be listed in the quotation.

CANCELLATIONS  and CHANGES

You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

In the unexpected event that Battersea Bloem will have to cancel, you will be entitled to a full refund.

Other cancelation terms apply to specific products or services as listed below:

Flower delivery orders

We can only accept cancellations up to 48 hours prior to the requested delivery date. Please contact us by calling the studio on 07883114144.

Changes to an agreed delivery time and place will be subject to discussion and might incur an additional fee.

Corporate and Private workshops

Cancelations can be made free of charge 2 months prior to the workshop, after which the deposit will become non-refundable. Cancelations made one month or less prior to the workshop date will incur 50% or the agreed workshop costs. Cancelling two weeks or less days before the workshop will incur the full workshop fee. Battersea Bloem will not provide a refund, but it will do its utmost best to provide a suitable alternative.

Changing the agreed date will depend on availability and might incur additional costs. 

Individually booked workshops

For individual bookings you can cancel up to forty (40) days prior to a workshop free of charge, bar an admin fee of £4.50. However, if people cancel with less than forty (40) days notice, Battersea Bloem will not provide a refund, but it will do its utmost best to provide a suitable alternative.

Changing the agreed date will depend on availability and might incur additional costs.

Weddings and Event flowers

The booking fee or deposit is non-refundable. In the event of cancelation within three months of the agreed date, a further 25% of the total amount will be charged. Full payment will be required if the wedding or event is cancelled less than one month to the agreed date. Charges are applied at our discretion pending cancelation circumstances.

Changing the agreed date will depend on availability and might incur additional costs.

DELIVERY

On acceptance by us of your order we will advise you by e-mail, text or phone confirmation of the intended delivery date.

Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.

In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature or photograph of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

Please note that we are only responsible for delivering against signature or photograph to the address you quote (or an imminent neighbour if no one is at home) we regret that where goods have been correctly delivered we can not accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return item(s).

Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact.

CUSTOMER SERVICES

In the event that you are not satisfied with the Online Service any complaints should be addressed to:

Battersea Bloem

10 Hamilton Road

Cambridge

CB4 1BP

Due to the perishable nature of our products we advise you to make any complaints within one working day of your delivery.

We aim to resolve any complaints as quickly as possible.

USE OF OUR WEBSITE

You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form- of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out above, please contact: info@batterseabloem.com

INTELLECTUAL PROPERTY RIGHTS

We are the owner of the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purpose without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

DISCLAIMER

Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical.

Subject to clause our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your order with us shall be limited to a multiple of 3 times the price you have paid for the Products.

We exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Online Site and/or the Online Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient's statutory rights in relation to the quality, fitness or description of the Products supplied.

We shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.

GENERAL

We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Online Site and/or the Online Service from time to time. We will post any changes on the Site, and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Service or Online Site. Changes will be effective two (2) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.

Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.

These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.

Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.